IT Support Analyst – Law Firm – 1591

Salary £24,000 - £27,500
Job Type Permanent
Location Leeds, West Yorkshire

My client is currently recruiting for a IT Support Analyst to join their Law Firm in Leeds, Yorkshire.

Job responsibilities:

• Provide firm-wide 1st line support on all IT and communications issues
• Log and track all day-to-day IT issues, resolving immediately where possible, or escalating as necessary to the 3rd line team or Service Desk Team Leader/Manager
• Provide supplemental 2nd line/desk-side, telephone and occasional off-site support to all users, trouble-shooting problems and answering queries from staff
• Monitor and coordinate usage of shared IT resources such as laptops, video and audio conferencing systems etc, providing advice and assistance on their use as required
• Configure smartphone, tablet and laptop devices for issue to users
• Configure windows devices (Desktops/Surfaces/Laptops) for issue to users
• Perform changes and moves of PC and telephone equipment
• Assist with new hardware and software installation across the network
• Maintenance
• User Administration
• General IT Support


• Exchange and Outlook email applications – versions 2016 and above (experience with
• Exchange Online and Office 365 apps are highly desirable).
• Experience of remote support tools such as WebEx / VNC
• Experience of supporting Microsoft Teams and/or Zoom.
• Mimecast (or equivalent email archiving/security solutions)
• Recent technical working knowledge of some or all of the following: understanding of
• TCP/IP and popular networking topology's, Windows 10, Windows Server
• 2008/2012/2016, Microsoft Office 2016, Sophos/SentinelOne or similar, Active
• Directory User and Computer administration, Signify RSA, 3G/4G and WiFi,
• iPhone/iPad/Android, Citrix/Remote Desktop, telephone systems administration (Mitel
• or Avaya preferred), Microsoft Always-On-VPN.
• MDM systems and mobile device deployment: IBM MaaS360, Microsoft InTune, Apple
• DEP, Wandera.
• Recent technical working knowledge of popular legal services specific applications
• such as iManage (FileSite, Share), DocsCorp pdfDocs (inc. Binder), Elite 3E, IntApp
• TIME (DTE), InterAction CRM and BigHand is desirable

Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.

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Job Title: IT Support Analyst - Law Firm - 1591
Job Reference: 1591

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